Frequently Asked Questions

Welcome to MiniMaison! We’ve gathered answers to some of the most common questions to make your shopping experience as simple and enjoyable as possible.

Shipping & Delivery

Where do you ship?

We currently ship throughout France.

How much does shipping cost?

Shipping is completely free, with no minimum purchase required.

How long will my order take to arrive?

Orders are usually processed within 1–2 business days. Estimated delivery takes 7–12 business days after processing.

Delivery times are estimates and may occasionally vary.

Will I receive a tracking number?

Yes! Once your order ships, you’ll receive an email with your tracking information so you can follow its journey.

What if my order is delayed?

If your order hasn’t arrived within the expected timeframe, please contact us at minimaison.support@gmail.com. We’ll be happy to help you check its status.

Orders & Payments

What currency are your prices displayed in?

All prices are displayed in euros (€).

What payment methods do you accept?

Available payment methods are displayed at checkout.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible.

We’ll do our best to help before your order ships. If your order has already shipped, you may still have the right to return it under our Return & Refund Policy.

Can I order multiple products at once?

Of course! You can add multiple items to your cart and place a single order.

Some items may arrive in separate packages depending on their shipping arrangements.

Returns & Refunds

What is your return policy?

We offer a 30-day return period, subject to the conditions outlined in our Return & Refund Policy.

Customers in France also benefit from their statutory 14-day right of withdrawal and applicable legal guarantees.

What if my item arrives damaged or incorrect?

We’re sorry if something isn’t right!

Please contact us at minimaison.support@gmail.com with your order number and photos of the item, if possible. We’ll help you find a solution in accordance with your consumer rights.

How long does a refund take?

Once your return has been received and reviewed, eligible refunds are generally processed within 10 business days, subject to your statutory rights.

The time it takes for the funds to appear in your account may depend on your payment provider.

Products & Shopping

How do I choose the right product for my child?

We recommend checking each product’s description, age recommendations, dimensions, and other important details before purchasing.

If you need help choosing, feel free to contact us!

Are your products suitable for all ages?

Not every product is suitable for every age. Please review the age recommendations and safety information provided on each product page.

Children should always use products in accordance with the relevant safety instructions.

How can I stay updated on new arrivals?

Follow MiniMaison on our social media channels to discover new products, thoughtful ideas, and inspiration for everyday family life.

Still Have Questions?

We’re always happy to help!

Whether you need assistance with an order, have a product question, or simply want to get in touch, you can reach us at:

Email: minimaison.support@gmail.com

We aim to respond within 24-48 hours, Monday through Friday.

Thank you for choosing MiniMaison — A Little Home for a Big Childhood.