Refund policy

We want you to absolutely love every piece you bring home from MiniMaison. But if something isn’t quite right, don’t worry — we’ve made returns and refunds simple, fair, and stress-free.

Easy 30-Day Returns

If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery — no questions asked.

This includes your statutory 14-day right of withdrawal under applicable European consumer protection laws.

What’s eligible for return?

– Items returned between days 15 and 30 must be unused, in original condition, and in the original packaging
– Returns must be requested within 30 days of the delivery date
– Proof of purchase (like your order number or receipt) is required

During the statutory 14-day withdrawal period, you may inspect items as you would in a store. Missing original packaging alone does not remove your right of withdrawal. A deduction may apply for excessive handling.

Certain legal exceptions may apply, including personalized products and certain unsealed hygiene items.

How to return an item:

  1. Email us at minimaison.support@gmail.com with your order details.

  2. We’ll guide you through the return steps and provide the appropriate return address.

  3. Once we receive and inspect your return, we’ll move forward with your refund.

Return address: [TO BE COMPLETED]

Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. For statutory withdrawals, returned items must generally be sent back within 14 days of notifying us.

10-Day Refund Processing

Once we’ve received your returned item and it’s been approved, we’ll begin processing your refund.

Refund timeline:

– For returns under our extended 30-day policy (days 15–30), refunds are issued within 10 business days after we receive and inspect your return
– For statutory withdrawals within 14 days, refunds are issued within 14 days of your withdrawal notification. We may wait until we receive the returned item or proof of its shipment
– Statutory withdrawal refunds include any original standard delivery charges. Under our extended return policy, original shipping charges are non-refundable
– Funds will be credited to your original method of payment
– You’ll receive a confirmation email once your refund is on its way

If your refund is taking longer than expected, we recommend checking with your bank or payment provider for any additional processing time.

Damaged or Incorrect Items?

If your order arrived damaged or you received the wrong item, we’re so sorry! Please contact us right away at minimaison.support@gmail.com with photos and your order number. We’ll make it right — fast.

Your statutory rights remain protected, including the French legal guarantee of conformity, generally valid for two years from delivery, and the legal guarantee against hidden defects.

Questions?

We’re always here to help. For any return, refund, or order concerns, just reach out. Your happiness is at the heart of everything we do.

Contact: minimaison.support@gmail.com

Seller: ABRAM COMMERCE LLC
30 N Gould St #43382
Sheridan, WY 82801
United States

Statutory Withdrawal Form

To exercise your legal right of withdrawal, you can email us a clear statement or use the following form:

To: ABRAM COMMERCE LLC — minimaison.support@gmail.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

– Product(s):
– Order number:
– Ordered on / Received on:
– Customer's name:
– Customer's address:
– Date:
– Signature (only if submitted on paper):